Route Session

• Route Session
  • $.route ( options )
    • $.route.to.queue ( queueCode, params )
    • $.route.to.team ( teamCode )
    • $.route.to.agent ( agentCode )

$.route ( options )

Sesison can be switched between multiple apps using routing api by providing QueueCodes

• options.queue - Target Queue where convesation should swith to.
• options.team (optional) - works only if options.queue is agent type
• options.agent (optional) - works only if options.queue is agent type

$.route({
  queue : "my_other_bot",
  params : {
    //Additonal params to send to next app
  }
});

$.route.to.queue ( queueCode, params )

$.route.to.queue("my_agent_app");

// Is short-cut for
$.route({
    queue : "my_other_bot",
});

$.route.to.team ( teamCode )

$.route.to.team("my_team_code");

// Is short-cut for
$.route({
    queue : "agent_desk", //Default agent queue
    team : "my_team_code"
});

$.route.to.agent ( agentCode )

$.route.to.agent("my_agent_code");

// Is short-cut for
$.route({
    queue : "agent_desk", //Default agent queue
    agent : "my_agent_code"
});